Returns & Warranty
Computer Parts Warranties
Computer Parts is an online retailer that carries a wide range of IT brands from around the world. With our portfolio of vendors, we do our best to provide you the best service relating to claims of manufacturer warranties.
With interest in your consumer rights in Australia, Computer Parts product warranty policy allows for easy return, replacement, or repair of products bought from computer-parts-store.myshopify.com. Notwithstanding, Computer Parts do not represent brand vendors in providing unauthorised warranty services.
There are two existing warranties on computer-parts-store.myshopify.com:
1. Non-Computer Parts Products
- any products sold on Computer Parts, except Computer Parts Custom System Products.
- Computer Parts is not the manufacturer or producer of any non-Computer Parts Product, and the only warranties offered in respect of a Non-Computer Parts Product are those of the manufacturer, not Computer Parts.
2. Computer Parts Custom System Product
- Custom system that is assembled by Computer Parts under our custom system assembly service.
- Computer Parts provides a 1 year return-to-base warranty on labour for all Computer Parts Custom System Products (Computer Parts Custom System Warranty). The Computer Parts System Warranty commences from the date of delivery of the Computer Parts Custom System Product to you.
Computer Parts Returns
How do I Return a product I bought from Computer Parts?
In order to obtain a refund, exchange or to repair a product purchased from Computer Parts, including those products which carry a manufacturer's warranty, you must have clear proof of purchase; typically, a receipt or invoice from Computer Parts.
Before requesting for an exchange, return, or refund, ensure that you have already conducted due diligence in fulfilling the following requirements:
1. You have referred to our FAQ for answers on product troubleshooting, or, contacted our friendly Support Team at sales@axisdigtial.com.au to resolve your issue personally.
2. Ensure the date of purchase is within 14 days of invoice.
3. Ensure the return is due to a manufacturing fault and not a fault of misuse or delivery mishap.
4. The complete packaging that comes with the item is still intact / unweathered.
5. You have read and agreed to our Change of Mind Policy.
Returning an Item to Computer Parts
If necessary to return your item to Computer Parts for exchange, return, or refund, kindly refer to the following measures to ensure an easy and hassle-free return experience:
1. Ensure that the original packaging of the item is intact / unweathered
2. Kindly package your item appropriately for post transit to make sure the item reaches the Computer Parts warehouse in mint condition.
3. If your item is diagnosed as faulty / eligible for returns liable by Computer Parts, Computer Parts will cover the shipping post via a shipping slip provided via email. Kindly print the shipping slip / label and attach it to your item before drop off at the selected post office (as confirmed in correspondence with our Support Team via email).
*Kindly note that a replacement/refund will only be processed when we have received and inspect faulty item(s) for faults. If the item(s) returned is not faulty, we will be sending the products back in which you will bear the shipping cost.
*We are aware that crypto miners are using PC components for crypto mining purposes. Please note that mining on GPU/ HDD will void the product warranties.
Lodge a Claim with Computer Parts
How it works:1. Contact our Support team through sales@axisdigital.com.au with the subject “Support”. To help speed up the process, kindly attach your proof of invoice and photos, short video, or any proof of fault or damage with your product that would be helpful for our Team to effectively assess your issue.
2. Our Support team will review your claim, and correspond with you to provide relevant troubleshooting. Most cases are resolved quickly through correspondence and do not need to proceed with return or refund.
Change of Mind Policy
Computer Parts reserves the right to decline a refund if you have simply changed your mind about an order, so please choose carefully when making a purchase.
If you wish to return a product that you have purchased from Computer Parts and it has been approved by the Computer Parts team for a change of mind return, there will be a restocking fee amounting to 20% of the item value for items that have been opened or used.
There will be no restocking fee charged on items that are Unused & Unopened, packaging in good condition (product not faulty) within 14 days from the date of invoice (Computer Parts invoice).
Exceptions to guarantees
Consumer guarantees do not apply if you:
got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
misused a product in any way that caused the problem
knew of or were made aware of the faults before you bought the product
asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted
For health and hygiene reasons, earphones and headphones can only be returned due to Change of Mind if the returned item is completely sealed. Thus if you have a change of mind about your purchase, earphones and headphones must be completely unopened and unused to receive a refund.
For more information, kindly refer to Computer Parts Terms & Conditions.
Which Party Covers the Return Shipping Cost?
Shipping cost for returns or refund is borne by the customer. Shipping cost for exchange of items due to manufacturing error is borne by Computer Parts. Kindly contact our helpful Customer Service at sales@axisdigitalworld.com if you wish for further clarification on the matter.
I found an issue with no answer
We are always ready to help! Kindly drop your enquiry to sales@axisdigitalworld.com or call 02 6262 3000 and we will respond to you shortly.